Privacy Policy

Introduction

Australian Translations Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation services or visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when you use our services, such as:

• Full name
• Email address
• Phone number
• Postal address
• Payment information
• Document contents for translation

Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

Financial Data

Financial information, such as data related to your payment method (e.g., credit card number, bank details) that we may collect when you purchase our services. We store only very limited financial information that we need to process your payment. All financial transactions are processed through secure payment processors in compliance with the Payment Card Industry Data Security Standards (PCI-DSS).

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process and fulfill your translation requests
• Create and manage your account
• Email you regarding your account or order
• Send you administrative information, including updates to our terms, conditions, and policies
• Process payments and refunds
• Respond to customer service requests and support needs
• Request feedback and contact you about your use of our services
• Monitor and analyze usage and trends to improve your experience with our services
• Increase the efficiency and operation of our services
• Comply with our legal and regulatory obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, translation services, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, asset sale, or in the unlikely event of bankruptcy, your personal information may be transferred as a business asset. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.

With Your Consent

We may disclose your personal information for any purpose with your consent.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We maintain data handling and storage practices and procedures that are designed to promote the integrity and confidentiality of your personal information. However, we cannot guarantee that authorized third parties will never be able to defeat our security measures or use your personal information for improper purposes.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Your Rights under the Privacy Act 1988 (Cth)

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to your personal information we hold about you
• Request correction of any inaccurate information we hold about you
• Make a complaint about our handling of your personal information

To exercise these rights, please contact us using the contact details provided below.

Updates to This Policy

We may update this Privacy Policy from time to time in our discretion and will notify you of any material changes to the way in which we treat personal information. When changes are made, we will revise the updated date at the top of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of our services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: